Lazerbeam.io

Terms of Service

Last updated: 21 July 2026

These Terms of Service (“Terms”) govern your access to and use of the Lazerbeam.io platform (“Lazerbeam”, “we”, “us” or “our”). By creating an account or using the service, you agree to these Terms.

1. The service

Lazerbeam is a subscription platform that helps field-service businesses manage leads, quotes, scheduling, jobs, invoicing, payments and customer follow-up, with automation and AI features. We may add, change or remove features over time.

2. Eligibility and accounts

You must be at least 18 years old and, where you sign up on behalf of a business, have authority to bind that business. You are responsible for the accuracy of your account information, for keeping your login credentials secure, and for all activity under your account. Notify us promptly of any unauthorised use.

3. Subscriptions, fees and trials

  • Fees are shown on our pricing page in Australian dollars and are exclusive of GST unless stated otherwise.
  • Free trials run for the stated period. A payment method is required to start a trial, but nothing is charged during the trial and you can cancel any time before it ends.
  • Paid subscriptions renew automatically each billing period (monthly or annual) until cancelled. You can cancel from your account; cancellation takes effect at the end of the current period.
  • We may change pricing on reasonable notice. Changes apply from your next billing period.
  • Except where required by law, fees already paid are non-refundable and we do not provide refunds for partial billing periods. Prepaid SMS credits are non-refundable.
  • Payments are processed by our payment provider. If a payment fails, we may suspend or limit your account until it is resolved.

4. Your data and content

You own the data and content you put into Lazerbeam. You grant us a limited licence to host, process and transmit that content solely to provide and improve the service. You are responsible for the content you enter and for using the platform lawfully, including having the right to collect and use the customer information you manage in it.

In particular, when you send SMS or email through the platform you are responsible for complying with the Spam Act 2003 (Cth), the Do Not Call Register rules and the ACMA guidelines, including obtaining consent and honouring unsubscribe and STOP requests. Lazerbeam provides tools to help, but you remain the sender.

5. Acceptable use

You agree not to:

  • use the platform for any unlawful, misleading, or fraudulent purpose;
  • send spam or communications that breach the laws referred to above;
  • attempt to gain unauthorised access to the platform, other accounts, or our systems;
  • interfere with or disrupt the service, or probe, scan or test its security without permission; or
  • copy, resell, reverse engineer or create derivative works from the platform, except as permitted by law.

6. Third-party services

The platform integrates with third-party services (for example payments, accounting, SMS and email delivery). Your use of those services is subject to their own terms, and we are not responsible for them.

7. Intellectual property

We and our licensors own all rights in the Lazerbeam platform, including its software, design and content (other than your data). These Terms do not transfer any of those rights to you.

8. Availability

We work to keep the service available and reliable but do not guarantee uninterrupted access. We may perform maintenance, and features may occasionally be unavailable.

9. Consumer guarantees and disclaimers

Nothing in these Terms excludes, restricts or modifies any consumer guarantee, right or remedy that cannot be excluded under the Australian Consumer Law or other applicable law. To the extent permitted by law, the platform is provided “as is” and we exclude all other warranties. Where our liability for a failure to comply with a consumer guarantee cannot be excluded but can be limited, our liability is limited (at our option) to re-supplying the services or paying the cost of having them re-supplied.

10. Limitation of liability

To the maximum extent permitted by law, and subject to the consumer guarantees above, we are not liable for any indirect, incidental or consequential loss, or for loss of profits, revenue or data. Our total liability arising out of or in connection with the service is limited to the fees you paid us in the twelve months before the event giving rise to the liability.

11. Indemnity

You agree to indemnify us against claims, losses and costs arising from your breach of these Terms, your unlawful use of the platform, or claims by your own customers relating to how you use the service.

12. Suspension and termination

You can cancel your subscription at any time. We may suspend or terminate your access if you breach these Terms, fail to pay, or use the platform in a way that risks harm to us or others. On termination your right to use the platform ends; we will make your data available for export for a reasonable period, after which it may be deleted in line with our Privacy Policy.

13. Changes to these Terms

We may update these Terms from time to time. We will post the updated version here and update the “last updated” date above. Material changes will be notified through the platform or by email, and your continued use after they take effect means you accept them.

14. Governing law

These Terms are governed by the laws of New South Wales, Australia. You and we submit to the non-exclusive jurisdiction of the courts of New South Wales.

15. Contact us

Questions about these Terms? Contact us at hello@lazerbeam.io.